The phone charger under the bed, handled without you.
A guest leaves something behind. By the time you hear about it, the cleaner has photographed it, the guest has been asked what they want done, and the postage is paid. You find out when the parcel is already gone.
What happens while you are doing something else
- 11:20during the cleanThe cleaner photographs it
One tap on the phone they already use for the turnover. A photo is required, because the guest decides whether it is theirs by looking at it — and the item gets a tag code for the storage shelf.
- 11:21same minuteThe right guest is asked
Anystay knows who checked out of that flat. They get a message in their own language with the photo, and four choices: post it to me, I will collect it, it is not mine, or throw it away.
- 14:05they chooseThey pay before anyone lifts a box
Handling plus postage for their actual destination, quoted from Posti's real price list and collected up front. Nobody on your team is asked to pack anything until the money has cleared.
- 09:30next morningSomeone is told to post it
A task appears with the guest's name, the address and the tag code. They post it, type in what it actually cost, and any difference goes back to the guest's card automatically.
The fourteen days you promised
Every lost-and-found message ends with a promise — we will hold this for fourteen days. Almost nobody keeps it, because nothing counts the days. Shelves fill with things somebody said would be donated months ago. Anystay counts them, chases the guest once, and then puts a job in front of the person who can clear the shelf.
- One link per item, sent the day it is found, carrying the photo and every payment.
- Contact details captured while you can still reach them — booking channels stop relaying messages a few days after checkout.
- Every step on the record: photographed, sent, opened, answered, paid, posted.
