Drafts the reply. Never sends blind.
Guest questions answered from your own house facts, flagged when a human is needed, and labelled before anything goes out. Time saved, not judgement replaced.
- 09:14a message arrivesIt reads the context
The stay, the flat, the house facts and the thread so far — not the open internet. Answers come from what you have written down.
- 09:14seconds laterA draft is waiting
Parking, wifi, late checkout, the sauna — the questions that arrive forty times a month are answered in your own words.
- Exceptionsanything unusualIt stops and asks
Refunds, complaints, damage, anything about money: flagged for a human, never answered automatically.
- 09:16before sendingYou stay in charge
Nothing goes out unseen unless you turn that on per listing, and guests are told when a reply was drafted automatically.
What it will not do
It will not invent a policy you have not written, take a booking decision, or handle a complaint. Those are the cases where being wrong is expensive, so they go to you with the thread attached.
- No unlabelled automated messages.
- No answers about money without a human.
- Every draft editable before it sends.
- On Business, with usage limits: the Usage page in your settings shows where you are.
